Help Center

Frequently Asked Questions

Shipping and delivery

What type of packaging do you use?

When will my illustration arrive?

How do I track my order?

How much will shipping cost?

Is my package insured?

Do you ship to a P.O. Box?

What about duties and taxes?

Returns and refunds

What is your return policy?

Ordering and payment

How do I place an order?

What payment options do you accept?

Can I cancel my order?

When will my credit card be billed?

How do I find a specific item from your catalog?

Does the image on your site accurately represent what I will be sent?

How accurate are the item dimensions listed on your web pages?

Holidays, gifts and Gift Cards

Will my order arrive in time for the holidays?

What should I know about payment methods to ensure timely delivery?

How will I know the status of my order?

Do you sell a Gift Certificate or Discount voucher?

This is a gift. Do you include the price in the package?

Can I send a personal message along with my gift?

How do I use a coupon or promotion code?

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