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Frequently Asked Questions


What kind of frame is suitable for the A2 size prints

Shipping and delivery

What type of packaging do you use?

When will my illustration arrive?

How do I track my order?

How much will shipping cost?

Is my package insured?

Do you ship to a P.O. Box?

What about duties and taxes?

Returns and refunds

What is your return policy?

Ordering and payment

How do I place an order?

What payment options do you accept?

Can I cancel my order?

When will my credit card be billed?

How do I find a specific item from your catalog?

Does the image on your site accurately represent what I will be sent?

How accurate are the item dimensions listed on your web pages?

Holidays, gifts and Gift Cards

Will my order arrive in time for the holidays?

What should I know about payment methods to ensure timely delivery?

How will I know the status of my order?

Do you sell a Gift Certificate or Discount voucher?

This is a gift. Do you include the price in the package?

Can I send a personal message along with my gift?

How do I use a coupon or promotion code?

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